Refund policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at gasemben.us@gmail.com. If your return is accepted, we will provide you with return instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions about returns, contact us at gasemben.us@gmail.com.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods, custom or personalized products, and personal care items. We also do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, please contact us at gasemben.us@gmail.com.